shane.a
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Will not order parts or filament from Prusa

Thu May 17, 2018 10:30 pm

I wish Prusa could fix this issue, but after recieving my Mk2.5 upgrade kit I was hit with another $41 Charge because they use UPS after the initial $41 charge on the bed itself. It is rediculous to have to pay shipping twice, yes I know that UPS is technically seperate and its a "Imported Item Fee" but honestly, why pay double shipping when you can get any piece locally for much cheaper.

Prusa needs to either not charge shipping themselves or stop using companies that charge up to 50% of the items price for importing fees.
As much as I love Prusa, their products are great and so is their customer service, I can't support buying filament or replacement parts from them anymore.

rob.l6
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Re: Will not order parts or filament from Prusa

Fri May 18, 2018 8:55 am

shane.a wrote:
Thu May 17, 2018 10:30 pm
Prusa needs to either not charge shipping themselves or stop using companies that charge up to 50% of the items price for importing fees.

So, have you also contacted Prusa themselves to discuss the issue?

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JASII
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Re: Will not order parts or filament from Prusa

Fri May 18, 2018 8:45 pm

I am curious as to where you are located. I am in US/Florida and have ordered/received multiple printers, upgrades and parts from Prusa all via UPS with no additional charges beyond what I paid direct to Prusa.
Screenshot-2018-5-18 U S Customs Brokerage Service Fees UPS(1).png
Screenshot-2018-5-18 U S Customs Brokerage Service Fees UPS(1).png (80.39 KiB) Viewed 59 times
05/2017 - MK2s
09/2017 +MMU
12/2017 - MK3
Windows 10 Home 64bit - PrusaControl - Slic3r - OctoPrint(Pi3B)
OpenSCAD - DesignSparks Mechanical - 3D Builder
100% PETG

michael.c50
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Re: Will not order parts or filament from Prusa

Sat May 19, 2018 7:52 am

This is an issue between your nation's government and you AFAIK? Prusa and UPS don't get to decide what your country's import laws are. For example, anything under $400 attracts no duties in my country... but Prusa just combined two of my orders into the same package so I will probably now get stung.

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PJR
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Re: Will not order parts or filament from Prusa

Sat May 19, 2018 9:54 am

michael.c50 wrote:
Sat May 19, 2018 7:52 am
For example, anything under $400 attracts no duties in my country...
You lucky person! Here in Slovenia, anything in excess of €20 coming from outside the EU gets clobbered with duty and 22% sales tax on the cost of the goods and shipping costs combined.

Peter
Please note: I do not have any affiliation with Prusa Research. Any advices given are offered in good faith. It is your responsibility to ensure that by following my advice you do not suffer or cause injury, damage or loss.

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