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robert.b47
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Re: Ship Date Tracking Spreadsheet

Feb 16, 2018 11:47 am

In addition to any problems PRUSA might have producing printers they have a shipping problem with UPS. After getting notice that my printer had "shipped", it sat in for a day at UPS waiting for a "commercial invoice" . It then made a 1 hour trip to Koeln, Germany where it has sat for the last day and a half waiting for a "clearance agency review".
PRUSA support says it's UPS's problem with their new shipping service system.
Is anyone else seeing their printer successfully shipped recently (since 2/13)?

michael.a35
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 1:46 am

robert.b47 wrote:
Feb 16, 2018 11:47 am
In addition to any problems PRUSA might have producing printers they have a shipping problem with UPS. After getting notice that my printer had "shipped", it sat in for a day at UPS waiting for a "commercial invoice" . It then made a 1 hour trip to Koeln, Germany where it has sat for the last day and a half waiting for a "clearance agency review".
PRUSA support says it's UPS's problem with their new shipping service system.
Is anyone else seeing their printer successfully shipped recently (since 2/13)?
Same thing happened to me

corey.d3
Posts: 334
Joined: Oct 28, 2017 3:30 pm
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 1:49 am

robert.b47 wrote:
Feb 16, 2018 11:47 am
In addition to any problems PRUSA might have producing printers they have a shipping problem with UPS. After getting notice that my printer had "shipped", it sat in for a day at UPS waiting for a "commercial invoice" . It then made a 1 hour trip to Koeln, Germany where it has sat for the last day and a half waiting for a "clearance agency review".
PRUSA support says it's UPS's problem with their new shipping service system.
Is anyone else seeing their printer successfully shipped recently (since 2/13)?
My printer was shipped with no issues but the filament I order got kicked back 3 times due to not having a commercial invoice.

billw
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 6:54 am

robert.b47 wrote:
Feb 16, 2018 11:47 am
In addition to any problems PRUSA might have producing printers they have a shipping problem with UPS. After getting notice that my printer had "shipped", it sat in for a day at UPS waiting for a "commercial invoice" . It then made a 1 hour trip to Koeln, Germany where it has sat for the last day and a half waiting for a "clearance agency review".
PRUSA support says it's UPS's problem with their new shipping service system.
Is anyone else seeing their printer successfully shipped recently (since 2/13)?
Mine shipped on 2/12 and arrived on 2/15. It's more than likely just the roll of the dice.

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spacemonkey
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 2:29 pm

No idea what's going on with mine... I guess I'll just be patient a little longer. UPS was saying Friday 2/16 by end of day but it seems to be stuck in Philly

Location Date Local Time Activity
Philadelphia, PA, United States 02/16/2018 9:58 A.M. Import Scan
02/16/2018 8:50 A.M. Arrival Scan
02/16/2018 2:11 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Koeln, Germany 02/16/2018 6:00 A.M. Departure Scan
02/16/2018 12:34 A.M. Arrival Scan
Prague, Czechia 02/15/2018 11:04 P.M. Departure Scan
02/15/2018 8:32 P.M. Export Scan
02/15/2018 1:35 P.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
02/15/2018 5:01 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/15/2018 4:08 P.M. Export Scan
02/15/2018 4:08 P.M. Origin Scan
02/15/2018 1:04 P.M. Pickup Scan
02/14/2018 8:30 P.M. A missing commercial invoice is causing a delay. / Your package was released by the clearing agency.
Prague, Czechia 02/14/2018 8:19 P.M. A missing commercial invoice is causing a delay.
02/14/2018 8:19 P.M. Your package is being processed at the clearance agency.
02/14/2018 8:19 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Czechia 02/14/2018 6:45 P.M. Order Processed: Ready for UPS

Additional Information
Shipment Category:
Package
Shipped/Billed On:
02/14/2018
Weight:
14.00 kgs

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robert.b47
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 2:49 pm

michael.a35

Did you get your printer? How long did it take?

It's still in Koeln:
Koeln, Germany 02/15/2018 9:02 P.M. The package will be forwarded to a UPS facility in the destination city.
02/15/2018 12:47 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.

Bob

michael.a35
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Re: Ship Date Tracking Spreadsheet

Feb 17, 2018 5:19 pm

robert.b47 wrote:
Feb 17, 2018 2:49 pm
michael.a35

Did you get your printer? How long did it take?

It's still in Koeln:
Koeln, Germany 02/15/2018 9:02 P.M. The package will be forwarded to a UPS facility in the destination city.
02/15/2018 12:47 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.

Bob
Hey Bob—that is exactly what mine says. Just on the 16th and not the 15th. Still no update.

What I am hoping is that the whole system updates on delivery day. That happens with UPS sometimes. Feels a world away and then it posts 5 updates in 3 hours and somehow ends up at my doorstep.

michael.r52
Posts: 24
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Re: Ship Date Tracking Spreadsheet

Feb 18, 2018 2:18 am

robert.b47 wrote:
Feb 17, 2018 2:49 pm
michael.a35

Did you get your printer? How long did it take?

It's still in Koeln:
Koeln, Germany 02/15/2018 9:02 P.M. The package will be forwarded to a UPS facility in the destination city.
02/15/2018 12:47 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.

Bob
Same time, same location. California delivery.

michael.a35
Posts: 81
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Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 5:40 am

Clearance agency can’t make up their mind about my delivery -_-

Does anyone know what this “clearing agency” actually is? Seems an odd holdup for export.
02/18/2018 7:19 P.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Koeln, Germany 02/18/2018 11:30 P.M. Departure Scan
Koeln, Germany 02/16/2018 9:09 P.M. The package will be forwarded to a UPS facility in the destination city.
02/16/2018 12:43 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Koeln, Germany 02/16/2018 6:00 A.M. Departure Scan
02/16/2018 12:34 A.M. Arrival Scan
Prague, Czechia 02/15/2018 11:04 P.M. Departure Scan
02/15/2018 6:52 P.M. Export Scan
02/15/2018 4:43 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/15/2018 3:33 P.M. Export Scan
02/15/2018 3:33 P.M. Origin Scan
02/14/2018 5:55 P.M. A missing commercial invoice is causing a delay. / Your package was released by the clearing agency.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency.
Prague, Czechia 02/14/2018 5:22 P.M. A missing commercial invoice is causing a delay.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/14/2018 1:59 P.M. Pickup Scan
Czechia 02/13/2018 9:22 A.M. Order Processed: Ready for UPS

nolan.l
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Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 7:06 am

Each time the package goes into a country it has to clear customs. Most of the time if it just passing through a country this is just a paperwork step and done ahead of time electronically which is what your seeing. Basically UPS is passing along the contents declaration to each countries customs and they say, yeah thats okay to go through. In some cases things get flagged randomly for additional screening. In your case it looks like they picked it up and the first place checked the contents against the commercial invoice and it didn't line up (i.e. filament in there that wasn't declared).

Here is my completed tracking if it helps

Code: Select all

02/07/2018 6:00 Out for Delivery Calgary, AB, Canada 02/06/2018 14:17 The driver was unable to collect funds on the first delivery attempt. A second attempt will be made. 02/06/2018 8:59 Import Scan 02/06/2018 7:59 Arrival Scan Sioux Falls, SD, United States 02/06/2018 6:29 Departure Scan 02/06/2018 6:29 Departure Scan Calgary, AB, Canada 02/06/2018 5:24 The receiver must pay the duties or taxes due on the package. 02/06/2018 5:24 Import C.O.D. (ICOD) charges are due for this shipment. 02/06/2018 5:22 Your package is being processed at the clearance agency. / Receiver's customs broker has been assigned The shipment is now released to move in transit Sioux Falls, SD, United States 02/06/2018 5:33 Arrival Scan 02/06/2018 5:30 Arrival Scan Louisville, KY, United States 02/06/2018 4:33 Departure Scan 02/05/2018 23:15 The package is awaiting clearing agency review. / Your package was released by the clearing agency. 02/03/2018 1:53 Your package is being processed at the clearance agency. Koeln, Germany 02/03/2018 7:00 Departure Scan 02/03/2018 0:10 Arrival Scan Prague, Czechia 02/02/2018 22:54 Departure Scan 02/02/2018 21:55 Export Scan 02/02/2018 21:55 Origin Scan 02/02/2018 21:30 Your package is being processed at the clearance agency. / Your package was released by the clearing agency. Prague, Czechia 02/02/2018 17:03 Pickup Scan 02/01/2018 16:20 Your package is being processed at the clearance agency. Czechia 02/01/2018 15:36 Order Processed: Ready for UPS
michael.a35 wrote:
Feb 19, 2018 5:40 am
Clearance agency can’t make up their mind about my delivery -_-

Does anyone know what this “clearing agency” actually is? Seems an odd holdup for export.
02/18/2018 7:19 P.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Koeln, Germany 02/18/2018 11:30 P.M. Departure Scan
Koeln, Germany 02/16/2018 9:09 P.M. The package will be forwarded to a UPS facility in the destination city.
02/16/2018 12:43 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Koeln, Germany 02/16/2018 6:00 A.M. Departure Scan
02/16/2018 12:34 A.M. Arrival Scan
Prague, Czechia 02/15/2018 11:04 P.M. Departure Scan
02/15/2018 6:52 P.M. Export Scan
02/15/2018 4:43 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/15/2018 3:33 P.M. Export Scan
02/15/2018 3:33 P.M. Origin Scan
02/14/2018 5:55 P.M. A missing commercial invoice is causing a delay. / Your package was released by the clearing agency.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency.
Prague, Czechia 02/14/2018 5:22 P.M. A missing commercial invoice is causing a delay.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/14/2018 1:59 P.M. Pickup Scan
Czechia 02/13/2018 9:22 A.M. Order Processed: Ready for UPS

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