sebastian.m9
Posts: 17
Joined: Dec 03, 2017 8:16 pm
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Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 1:40 pm

michael.a35 wrote:
Feb 19, 2018 5:40 am
Clearance agency can’t make up their mind about my delivery -_-

Does anyone know what this “clearing agency” actually is? Seems an odd holdup for export.
02/18/2018 7:19 P.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Koeln, Germany 02/18/2018 11:30 P.M. Departure Scan
Koeln, Germany 02/16/2018 9:09 P.M. The package will be forwarded to a UPS facility in the destination city.
02/16/2018 12:43 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Koeln, Germany 02/16/2018 6:00 A.M. Departure Scan
02/16/2018 12:34 A.M. Arrival Scan
Prague, Czechia 02/15/2018 11:04 P.M. Departure Scan
02/15/2018 6:52 P.M. Export Scan
02/15/2018 4:43 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/15/2018 3:33 P.M. Export Scan
02/15/2018 3:33 P.M. Origin Scan
02/14/2018 5:55 P.M. A missing commercial invoice is causing a delay. / Your package was released by the clearing agency.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency.
Prague, Czechia 02/14/2018 5:22 P.M. A missing commercial invoice is causing a delay.
02/14/2018 5:22 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 02/14/2018 1:59 P.M. Pickup Scan
Czechia 02/13/2018 9:22 A.M. Order Processed: Ready for UPS

“clearing agency” should be the customs office, could take some time!
I had the same with a order from the USA to Germany. It needed to pass the “clearing agency” in the USA first and then again in Germany.

Any changes today? My printer should start shipping today :) i'am so excited ;)

EDIT: LOL in the moment of clicking "submit" i got my trackingnumber via e-mail :lol:

david.s86
Posts: 20
Joined: Nov 28, 2017 2:01 pm
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Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 1:45 pm

sebastian.m9 wrote:
Feb 19, 2018 1:40 pm

“clearing agency” should be the customs office, could take some time!
I had the same with a order from the USA to Germany. It needed to pass the “clearing agency” in the USA first and then again in Germany.

Any changes today? My printer should start shipping today :) i'am so excited ;)
Customs in Germany is a bit more strict than customs in the US. :)

For instance, for things under 800 USD, the US Customs basically just handwaives it through without even looking at it. We don't have to pay import taxes or anything else. That's rarely the same situation for most countries in Europe. :)

My package shipped on...er...Wednesday, I think. And it landed in Kentucky this morning at about 2 am local time. So hopefully I'll get it delivered no later than Wednesday. Sadly, despite my repeated refreshing of UPS's tracking page, the package still hasn't left Kentucky. :P

travis.h4
Posts: 6
Joined: Nov 24, 2017 7:31 am
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Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 4:48 pm

"Missing commercial invoice" supposedly means customs or UPS didn't get the proper paperwork. I have a five day delay because of it. I'm rather annoyed... and it's still nearly 1000 miles away 10 days after the shipping label was created.
Louisville, KY, US
02/19/2018 2:28 A.M.
Arrival Scan
Koeln, DE
02/18/2018 11:02 P.M.
Departure Scan
Koeln, DE
02/16/2018 9:09 P.M.
The package will be forwarded to a UPS facility in the destination city.
02/16/2018 6:00 A.M.
Departure Scan
02/16/2018 12:34 A.M.
Arrival Scan
Prague, CZ
02/15/2018 11:04 P.M.
Departure Scan
02/15/2018 6:43 P.M.
Export Scan
02/15/2018 4:36 P.M.
Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, CZ
02/15/2018 3:32 P.M.
Export Scan
02/15/2018 3:32 P.M.
Origin Scan
02/14/2018 8:15 P.M.
A missing commercial invoice is causing a delay. / Your package was released by the clearing agency.
02/14/2018 6:59 P.M.
Your package is being processed at the clearance agency.
02/14/2018 6:59 P.M.
Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, CZ
02/14/2018 6:59 P.M.
A missing commercial invoice is causing a delay.
02/14/2018 4:55 P.M.
Pickup Scan
CZ
02/09/2018 12:46 P.M.
Order Processed: Ready for UPS

alex.g9
Posts: 33
Joined: Sep 23, 2017 6:28 pm
Contact: Send private message

Re: Ship Date Tracking Spreadsheet

Feb 19, 2018 5:04 pm

sebastian.m9 wrote:
Feb 19, 2018 1:40 pm
“clearing agency” should be the customs office, could take some time!
I had the same with a order from the USA to Germany. It needed to pass the “clearing agency” in the USA first and then again in Germany.

Any changes today? My printer should start shipping today :) i'am so excited ;)

EDIT: LOL in the moment of clicking "submit" i got my trackingnumber via e-mail :lol:
mine should be soon but damn im like 1800 orders behind u (if the order numbers are in linear), though probably not all i3.3s, i just want my tracking no. nowwwwww. :(

ray.a
Posts: 17
Joined: Sep 03, 2017 4:30 pm
Contact: Send private message

Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 12:46 am

Does anyone know if the upgrades started shipping yet? They were supposed to start late January, which turned into Mid-February according to the store page... :shock:

corey.d3
Posts: 334
Joined: Oct 28, 2017 3:30 pm
Contact: Send private message

Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 1:52 am

ray.a wrote:
Feb 20, 2018 12:46 am
Does anyone know if the upgrades started shipping yet? They were supposed to start late January, which turned into Mid-February according to the store page... :shock:
They're probably waiting on the powder coated PEI sheets

Zakovich
Posts: 2
Joined: Aug 14, 2017 8:14 pm
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Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 2:01 am

ray.a wrote:
Feb 20, 2018 12:46 am
Does anyone know if the upgrades started shipping yet? They were supposed to start late January, which turned into Mid-February according to the store page... :shock:
someone mentioned on a sticky post reply that support said they are delaying again to late February. not official though.

reid.b
Posts: 329
Joined: Dec 02, 2017 4:24 am
Topics answered: 2
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Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 5:01 am

travis.h4 wrote:
Feb 19, 2018 4:48 pm
"Missing commercial invoice" supposedly means customs or UPS didn't get the proper paperwork. I have a five day delay because of it. I'm rather annoyed... and it's still nearly 1000 miles away 10 days after the shipping label was created.

I chatted with support about this- they said it has nothing to do with paperwork- it's a new system that UPS put in that keeps putting this status on shipments. Prusa has been pleading with UPS to fix this problem, as it results in tons of questions via chat and email from customers.

michael.a35
Posts: 81
Joined: Jan 04, 2018 2:29 am
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Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 5:16 am

All of my holdups have been resolved. Printer says delivery planned for tomorrow :D

sean.h8
Posts: 579
Joined: Dec 01, 2017 12:54 pm
Location: Kentucky, USA
Contact: Send private message

Re: Ship Date Tracking Spreadsheet

Feb 20, 2018 8:40 am

I got a tracking number.
18 days after my original planned shipping date... But hey, it's gonna come!
Hi, I'm Sean. I used to work on CNC machines.
I try to not make mistakes, but the decision is YOURS.
Please feel free to donate to my filament/maintance fund.

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