roger.s2
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MK2 MMU1 to MMU2 parts missing

Dec 10, 2018 9:04 pm

I have the MK2 MMU1 and ordered the Multi Material upgrade kit - from MK2 MMU to MK2.5/MK3 MMU 2.0 but it is missing parts. It does not have the filament sensor, Noctua fan, Pinda probe, etc. I send a question to support but have not received an answer. How do I get a response from PRUSA?

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richard.l
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Re: MK2 MMU1 to MMU2 parts missing

Dec 11, 2018 2:20 pm

You also need to order the MK2S to MK 2.5 or MK2S to MK3 upgrade as well. The MMU upgrade deals only with the MMU itself and not the base printer.

roger.s2
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Re: MK2 MMU1 to MMU2 parts missing

Dec 11, 2018 4:35 pm

That was not what I was told when I asked what was needed for MMU2. Here is the email.

Hi Roger,

if you want to upgrade your MMU 1.0 to 2.0 you have to buy this upgrade: https://shop.prusa3d.com/en/printer-upg ... 25mk3.html

If you have some other questions, feel free to ask me.

Kind Regards



Pavel Pelčák
Customer Support

PRUSA Research
+420 222 263 718
+421 220 570 305
188/7a Partyzánská, 17000, Prague
shop.prusa3D.com

For simple troubleshooting, please use: http://help.prusa3d.com

Please rate our reply ...be generous :-)

NiceAwesomeBoo!

On Tue, Apr 24, 2018 at 04:34 pm, <kawracer@yahoo.com> Roger Swartout wrote:

I have the MK2 with original MMU upgrade. What do I need to order to get the MMU 2.0 upgrade?

Thanks,

Roger Swartout
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richard.l
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Re: MK2 MMU1 to MMU2 parts missing

Dec 11, 2018 4:46 pm

roger.s2 wrote:
Dec 11, 2018 4:35 pm
That was not what I was told when I asked what was needed for MMU2. Here is the email.

Hi Roger,

if you want to upgrade your MMU 1.0 to 2.0 you have to buy this upgrade: https://shop.prusa3d.com/en/printer-upg ... 25mk3.html

If you have some other questions, feel free to ask me.

Kind Regards



Pavel Pelčák
Customer Support

PRUSA Research
+420 222 263 718
+421 220 570 305
188/7a Partyzánská, 17000, Prague
shop.prusa3D.com

For simple troubleshooting, please use: http://help.prusa3d.com

Please rate our reply ...be generous :-)

NiceAwesomeBoo!

On Tue, Apr 24, 2018 at 04:34 pm, <kawracer@yahoo.com> Roger Swartout wrote:

I have the MK2 with original MMU upgrade. What do I need to order to get the MMU 2.0 upgrade?

Thanks,

Roger Swartout
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I can understand your frustration, but it looks like the answer given was correct based upon the question asked. I don't work for Prusa so I can't help more than this. Your best bet is to log into the Prusa shop and use the chat in the bottom right corner.

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