sam.c9
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Joined: Apr 18, 2018 3:39 am
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Shipping

May 05, 2018 2:27 am

I ordered an MK2S over two weeks ago and my order still has not been shipped. When I ordered, it said I should allow 2 weeks for preparation before it ships, but should I expect longer? If anyone has any insight I would greatly appreciate it.

albe.g
Posts: 20
Joined: Aug 03, 2017 9:54 am
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Re: Shipping

May 05, 2018 10:50 pm

Edit - MK2s - I'd give them another week or so, they are shipping hundreds of printers every day.

MK3BetaTester
Posts: 98
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Re: Shipping

May 06, 2018 4:09 am

it does take a while based on my past experience. my guess to keep their shipping cost low they ship by container so nothing moves until the container going to a particular country is full

rett.g
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Re: Shipping

May 07, 2018 5:42 pm

I ordered 2 spools of in-stock filament last week. I talked to them because it hadn't shipped out. They said a minimum processing time of 14 days on in-stock items.

john.v11
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Re: Shipping

May 07, 2018 5:54 pm

rett.g wrote:
May 07, 2018 5:42 pm
I ordered 2 spools of in-stock filament last week. I talked to them because it hadn't shipped out. They said a minimum processing time of 14 days on in-stock items.
This is copied right off the store home page

"Shipping in 2 days
All stock items shipped within 2 days."

Seems someone is dropping the ball. BTW I was getting that kind of shipping speed earlier in the year but my last two orders took at least a week to 10 days.

Growing pains suck but they either need to straighten things out or at least upgrade the website to reflect reality.

michael.c50
Posts: 11
Joined: Jan 22, 2018 4:30 am
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Re: Shipping

May 16, 2018 7:07 am

I ordered in-stock filament 3 weeks ago (2 separate orders). Neither have shipped yet... live chat is forever queue position 1, are they still in business? :?

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david.j21
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Re: Shipping

May 16, 2018 9:17 pm

michael.c50 wrote: I ordered in-stock filament 3 weeks ago (2 separate orders). Neither have shipped yet... live chat is forever queue position 1, are they still in business? :?

Placed two orders, one on 10th May and one on 11th May. Both arrived in same package today 16th May. Used Live Chat this afternoon, started at 6th in queue, they came online in under 10 minutes. So yes they are definitely still in business.
Cheers,
Dave Jackson
"Enthralled Nooby (~57 years old)... If 3d printers had been around 40 years ago... "

michael.c50
Posts: 11
Joined: Jan 22, 2018 4:30 am
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Re: Shipping

May 19, 2018 7:50 am

david.j21 wrote:
May 16, 2018 9:17 pm
Placed two orders, one on 10th May and one on 11th May. Both arrived in same package today 16th May. Used Live Chat this afternoon, started at 6th in queue, they came online in under 10 minutes. So yes they are definitely still in business.
Both shipped the day after my post... if only I was one day more patient. :P I am not super happy about both orders shipping in the same package as now I will likely be over the limit for import duties.

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