Making some huge assumptions here, and probably very wrong...
There were quite a few laptops that were not quite as Win10 ready as claimed. After some time manufacturers put out a BIOS update to correct the problem. I know this from a model railway forum where the users had a particular USB/serial train controller connecting at 115200 baud.
Please note: I do not have any affiliation with Prusa Research. Any advices given are offered in good faith. It is your responsibility to ensure that by following my advice you do not suffer or cause injury, damage or loss.